
It's a thumbs up.
I particularly like the authors' style of asking the reader (presumably a parent, or nanny which brings me to another review later on the book I'm currently attempting to read called The Nanny Diaries) to put him/herself in the child's shoes to understand what the child could potentially feel if spoken to in a certain way.
Also, apparently there is a correct way to praise, and it is not "good boy/girl" or "that was brilliant" etc...
Another surprise: Saying "I'm proud of you!" doesn't necessarily make the child feel good about him/herself!